Off-site Training Course Administration

Friday, Feb 9, 2018
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You know your training courses better than anyone. So why both with all the course administration? Let us do your admin while you focus on sales and getting business! Consider us your course administration outsource experts.Our course administration is off site, remotely delivered. This enables us to leverage our online student management system to its fullest potential.

How do we add value?

  • We optimize your student management, to mean that your training administration is using the cutting edge functions available from CourseSales.com.

  • We use industry best-practise for administration, reporting and optimization

  • Flexibility: we have low retainer costs, so that you can use us along side your existing staff.

Scenario 1, Platinum Level Administration Service

Amanda, a Training organisation owner, delivers regular training courses and has a few trainers who work with her. In much of her time outside the training room she is taking calls and registering people on courses. While she is happy to take specialist calls she is busy and often unavailable to do these basics that keep her courses full; suppling standard information, giving operational instructions, confirming prices, reminding students about registrations and end of year reporting. CourseSales.com offers a service to do all this.

Using our 12 month contract Platinum Level Administration Service with a monthly retainer of $240+GST, which includes 4 hours of admin time per month, additional time is sold in $60/hour+GST or blocks of 10 hours for $500+GST (valid for 12 months).

Scenario 2, Gold Level Administration Service

Frank and his team deliver training and are experts at working with the customers - providing a full-service experience that seems to be a selling point, he does not trust anyone else to do that customer-service/sales work. His team have done a great job for so many years and many are family members. They do not enjoy doing the chores of updating courses with new units nor creating new course masters to sell, nor do they feel comfortable doing it. They also struggle to keep up to date with the new features and functions of AVETMISS versions and ways to sell. Even doing price updates is a pain. Performing AVETMISS reports however takes the cake, anything to move that effort to someone else was to be welcomed!

Using our 6 month contract Gold Level Administration Service with a monthly retainer of $240+GST, which includes 2 hours of admin time per month, additional time is sold in $60/hour+GST or blocks of 10 hours for $500+GST (valid for 12 months).

Scenario 3, Silver Level Administration Service

Jeff has been running his training company for 10 years now, while it has provided him with a steady income business through the year seems to come in waves, and there is uncertainty for the future. He has an administrator who is an expert and has been with him for many years. While The admin is efficient and skilled she often has too much work on - there are some things she’d be happy for someone else to do. Employing admins in the past has been tricky, the work does not seem to be stable and the financial commitment for an extra person when business future is uncertain is not an option at the moment. CourseSales.com offers a flexible service that can be called on or off to do all this. CourseSales.com offers a service to do this.

Using our pay-as-you-go Silver Level Administration Service with a monthly retainer of $120+GST, which includes 1 hour of admin time per month, additional time is sold in $120/hour+GST or blocks of 10 hours for $1000+GST (valid for 12 months).

Comparison

Platinum Level Administration Service

This is a service suitable for those who need constant support and want a long term commitment, locking in the pricing and are likely to use the service 5+ hours per month, once you are using the service for more than 4 hours per month per year you are better off moving to the Platinum Level. Buying the bulk package will reduce hourly costs to nearly $50+GST.

  • Twelve month contract

  • $240 + GST / month

  • 4 hours included each month

  • Additional hours

    • $60 / hour + GST

    • 10 hours @$500 + GST - paid in advance valid for 12 months from purchase date. Credit can be used for feature enhancement (value - not hours).

  • Pay the Monthly retainer in advance for 12 months and get 10% discount

  • Included hours don’t roll over to subsequent months

Gold Level Administration Service

This is a service suitable for those who need constant support but want reduced commitment (to 6 months) and are likely to use the service 3+ hours per month, once you are using the service for more than 4 hours per month per year you are better off moving to the Platinum Level. Buy in bulk when you get increases in demand. Buy the bulk package to get close to the price offering of the Platinum level!

  • Six month contract

  • $240 + GST / month

  • 2 hours included each month

  • Additional hours

    • $60 / hour + GST

    • 10 hours @$500 + GST - paid in advance valid for 12 months from purchase date. Credit can be used for feature enhancement (value - not hours).

  • Pay the Monthly retainer in advance for 6 months and get 10% discount

  • Included hours don’t roll over to subsequent months

Silver Level Administration Service

This is a service suitable for those who need occasional support but want to keep their monthly costs to a minimum and are likely to use the service occasionally or in waves, once you are using the service for more than 3 hours per month per year you are better off moving to the Gold Level. Buy a bulk 12 month package to make this level stretch further.

  • Pay-as-you-go

  • $120 + GST / month

  • 1 hour included each month

  • Additional hours

    • $90 / hour + GST

    • 10 hours @$800 + GST - paid in advance valid for 12 months from purchase date. Credit can be used for feature enhancement (value - not hours).

  • Included hours don’t roll over to subsequent months

Practically how does this work?

If we are to communicate with your customers you can either select certain hours for us to be available - and we charge you for those hours, otherwise you forward calls to us, and as we take them we charge you in 15 minute increments. You can use CourseSales.com to log requests - and we can estimate the time to be taken, and use that ticketing system to keep you informed and track work progress. Arrangements can be customised for the client, however we can also give you standard guidance about how we work with others.

How can I make this even more cost effective?

  • Allow us to automate the process of booking courses, do this all online and send emails to customers with clear instructions to follow links, update USIs etc.

  • Minimise phone calls - maximise text messaging, emails and provide timely information before customers realise they need it!

  • Let us do analysis of the demand for your services, perhaps shift your opening hours to hours where your customers need you.